Fix issues importing mail

If you're having problems downloading email from your onetime account into Gmail or if emails are missing or deleted afterward your import, follow the tips beneath.

If you but want new post, ready up automated forwarding instead.

Quick fixes to try kickoff

If you're having problems importing your mail, endeavour each of the steps below. Later you lot effort each one, check to see if the problem is stock-still.

  • Check that you entered the correct password.
  • Brand sure the account you're trying to import from still works.
  • Delete and and then add dorsum the email accost y'all're importing from. Hither'south how:
  1. On your computer, open Gmail.
  2. In the summit right, click SettingsSettings and then  Meet all settings.
  3. Click the Accounts and Import or Accounts tab.
  4. In the "Check post from other accounts" section, delete the email accost you're importing from, then add information technology dorsum.

If the to a higher place steps didn't work, check for problems with the program Gmail uses to go mail from other accounts.

Fix problems connecting to some other account

Choose the type of account yous're having problems importing from:

A dissimilar email provider

If y'all're having problems importing email from another email account, like Outlook or Yahoo, cheque your other email account's settings. Make sure:

  • The proper name of the other e-mail's POP server is the same as the one you entered in Gmail
  • The other email program allows leaving letters on the server
  • The port is either 110 or 995

If filling in the right info doesn't work or if your other provider doesn't provide Popular access, contact the provider.

A dissimilar Gmail address

If you lot're having problems importing your mail from another Gmail address, including one you got through work, school, or another arrangement, effort these steps.

Change your access settings

If you stop Gmail from blocking certain apps and accounts, your import might start working. In the account you're importing from, try allowing access to your business relationship.

Bank check your Pop settings

Footstep 1: In the account you want to import from, cheque that you've set up POP.

  1. On your calculator, open your email account.
  2. In the height right, click SettingsSettings and then Run across all settings .
  3. Open the "Forwarding and POP/IMAP" tab.
  4. In the "Popular Download" section, check that it says "Pop is enabled."

Step 2: In the account you want to import to, check your import settings.

  1. On your computer, open Gmail.
  2. In the top correct, click SettingsSettings and then Encounter all settings .
  3. Open up the "Accounts and Import" tab.
  4. In the "Check mail from other accounts" department, select the business relationship you're trying to import from.
  5. Brand sure you're using the post-obit settings:
    • Username: Your full email address (for example, yourname@yourdomain.com)
    • Password: Your Gmail password
    • POP Server: popular.gmail.com
    • Port: 995
    • Leave a copy of retrieved message on the server: Unchecked
    • Always utilize a secure connexion (SSL) when retrieving mail: Checked
  6. If you aren't getting emails later 2 hours, check for other problems.

Other problems getting e-mail

If you take one of the following issues, try again later or get in touch with your other electronic mail provider:

  • Connection timed out
  • Connexion reset
  • Emails arrive more than than once
  • Emails make it in the wrong order
  • Still getting new emails afterwards you stopped an import

For the bug beneath, follow the steps. If the steps don't work, try again later or contact your other email provider.

Read error

Delete or move the oldest email that wasn't imported.

Empty line

Look for an e-mail that has a single menses on a line by itself. Delete this email.

Also many messages on the other server

Your other account has more emails than Gmail is able to import. You can:

  • Delete emails from your other inbox
  • Move some emails from your inbox into folders

Some emails don't arrive

Endeavor searching for your postal service:

  1. On your computer, open Gmail.
  2. In the search bar at the top, enter "in:anywhere" and then your search terms.
  3. Printing Render or Enter.

You can too check folders in your other electronic mail account for mail that didn't import.

Can't find emails later on import

If some of your emails are missing after you lot imported them, follow the steps below. Afterward y'all try each stride, check to run across if the trouble is fixed.

Step ii: Check the size of your electronic mail

Gmail can't import emails that are 150 MB or bigger, including any attachments.

Here's how to search Gmail for emails past size:

  1. Open up Gmail.
  2. In the search box:
    • To search for emails by size, enter size: followed by the size in bytes. For example: size:1000000
    • To search for emails bigger than a certain size, enter larger: followed by the size in bytes. For instance: larger:10M
    • To search for emails smaller than a certain size, enter smaller: followed by the size in bytes. For example: smaller:10M

To bank check the size of an e-mail from a different provider, like Outlook or Yahoo, refer to the other provider's customer support.

Yet having problems

If you still have bug, check your business relationship settings, contact your third-political party electronic mail provider, or post a question in the Gmail Help Forum.

Was this helpful?

How tin can we improve information technology?